🎓 Education & Public Sector
🏛️ Government Agencies
Clients: Singapore Institute of Technology (SIT), Ministry of Education, SkillsFuture Singapore
Key Projects: School Cockpit, iBENs, RNP 2.0, SAP Leads & Opportunity, Events & Membership Management System, Government to Citizen Platform, Fraud Analytics Platform, SkillsFuture Credit
Technology: Custom Solution, Java and Cloud Native Services, Kubernetes, OutSystems, SAP CRM/Hybris, Salesforce CRM, Oracle Big Data, Hadoop, Machine Learning
🏗️ Solutioning & Enterprise Architecture
- Led solutions architecture and pre-sales for $100M+ digital transformation bids, unifying complex legacy systems and driving a 70% sales win rate
- Drove the adoption of microservices architecture by replacing legacy COTS product that reduced application deployment time by 40% and cut go-to-market for new features by three months
- Solutioned multiple cloud migration projects from on-prem to government commercial cloud, reducing operational costs by SGD $5M annually
- Drive system architecture and integrations with other systems in OutSystems application
- Provided a comprehensive Well-Architected Framework for system migration to cloud, ensuring minimal business impact
🎯 Delivery Management
- Oversaw 4+ major system implementations, including full-life cycle SAP deployment and mission-critical government-to-citizen systems, generating over S$10 million in revenue
- Delivered an integrated Lead & Opportunity management system that resulted in a 50% reduction in annual manual effort for customer lead processing
- Led onshore and offshore teams of ~50 members supporting multiple technologies with over 2 million end-users
- Executed a successful data migration of ~4 million records from SAP to Salesforce over a single weekend cutover, achieving minimal business disruption
- Led the delivery of SAP CRM Service system and implemented NOL service management system email-to-case
🤝 Key Stakeholder Engagement
- Successfully managed relationships with Directors and C-level sponsors across multiple government agencies and large multinational corporations (e.g., School Admin, Government Grants)
- Served as a key partner in translating complex policy/business needs into actionable technology roadmaps
💡 Innovation
- Established the design and successful implementation of next-generation enterprise solutions across Cloud Transformation (on-prem to commercial cloud migration), pioneering Microservices Architecture adoption
- Establishing foundations for cutting-edge Data & AI Solutions (including a mission-critical Fraud Analytics Platform), and accelerating delivery via Low-code Platforms (OutSystems)
- Integrating GenAI adoption into the entire delivery lifecycle
🏭 Manufacturing
Client: Whirlpool, KitchenAid (USA)
Project: KitchenAid Warehouse System
Technology: SAP SD, ECC, Mainframe, EDI XI
- Designed the shipment confirmation interface between the EPIC (warehouse) legacy system and ECC, along with the interface between the delivery and shipment documents
- Implemented comprehensive logic and validation for key metrics including Order productivity, on-time shipment, on-time delivery, and fill rate analysis